Here you'll find answers to our most frequently asked questions. If you have additional questions that are not answered here, feel free to call us at (803) 239-8719 or click here to send us a message.

What are the benefits of using your services?

There are many benefits to using our services including:

Is it safe to use your services?

We take the utmost care in protecting your home, keys, pets and personal information. Your personal information will never leave our hands and your keys will remain locked in a safe until they are needed. When we collect your keys we will tag them with a code that will prevent anyone other than us from knowing which house your key belongs to.

Do you screen your employees?

You better believe we do! All of our employees undergo a rigorous background investigation which includes a criminal background check, credit check and drug test.

Do you administer medications to my pets?

Yes, we are qualified to administer medications and subcutaneous fluids.

Do you play with my pets while you're here?

Of course! That's the best part of our job. We'll give your pets plenty of playtime, walks, brushing, etc. In fact, they may have more fun while you're gone then you will!

Are there any animals that you do not watch?

Not many! We even love snakes! We watch dogs, cats, horses, goats, hamsters, rabbits, gerbils, mice, ferrets, fish, birds, snakes, lizards and spiders. If you have other animals, just ask. We will do our best to accommodate your requests. We do, however, reserve the right to not care for aggressive animals or those that pose a threat to our employees.

Is there a minimum number of visits?

Dogs require a minimum of 2 visits per day. Cats and birds require a minimum of 1 visit per day. Please do not ask us to "ignore the cat" while we are visiting or to provide every-other-day service for cats.  Cats need just as much love and attention as dogs do. In addition, our liability increases if we only visit your animals every-other-day. Our insurance policy does not allow us to provide every-other-day cat service or once per day dog service.  Other small animals such as hamsters, snakes, etc require a minimum every-other-day arrangement. 

 Do I have to own an animal to use your services?

No! We provide services to those with no animals. In fact, many of our clients do not own animals - they simply want the peace of mind knowing that someone is watching their home when they are unable to or that someone can be home when they can't.

What if I'm not going out of town and just need some help while I'm at work?

We understand your busy schedule and can provide the following services on a regular or intermittent basis:

• pet potty breaks
• plant watering and care
• routing lawn maintenance
• grocery shopping
• waiting at your home for a repair-person
• running errands
• dog walking
• kitten and puppy socialization
• much more

How will I know the status of my home and pets while I'm away?

We will email or text message you a status update once per day. We will also inform you of any special mail or packages and any other services which were provided. You will also receive a photo of your home and pets once per day if you'd like.

What if there is an emergency with one of my pets?

We will attempt to contact you via telephone immediately. If we are unable to reach you, we will follow the instruction you have provided us prior to your departure, which may include administering veterinary care. All of our clients have provided us with local emergency contact numbers that we can call if needed. In addition, we are American Red Cross certified for pet first-aid.

What if there is an emergency with my home?

We will attempt to contact you immediately. If we are unable to reach you, we will follow the instructions you provided to us, which may include calling a repair person. We will also contact the police if necessary.

What kind of problems do you look for?

During each visit, we look for the following:

• unauthorized entry into your home
• ensure all windows and doors are locked
• your refrigerator is working properly
• your air conditioning and heating system is working properly
• water leaks
• sewage leaks

What if I have other needs other than the services you have mentioned on this website?

We will be glad to customize our services for you. Please contact us for a free no-obligation quote.

What if I must go out of town on an emergency? Can you fit me in?

Most likely yes! We have a network of home and pet sitters around the Columbia SC area that are available on short notice. Once you become a client you will have access to our 24 hour emergency hotline. Keep in mind that we must have a current contract and a copy of your keys in order for you to utilize this service.  my pets are doing?